RG&E Releases Daily Work Plan to Restore Service to Customers - 7:00 am

Company expects 95% restoration by 11:30 PM tonight

ROCHESTER, N.Y. — March 7, 2022, 7:00 a.m. — Rochester Gas & Electric (RG&E) released its restoration plan for work that will be ongoing today. The plan includes prioritization of several critical facilities as well as restoration work. RG&E continues to work with Monroe County to identify priorities. RG&E also continues to obtain additional resources from throughout the state. Currently, approximately 4,400 customers out of the total 37,000 customers impacted are without power in the company’s Rochester division, which includes Monroe, Wayne, and Ontario counties.

Details of Mondays Work Plan Include:
Crew Information: As restorations in other areas have been completed, the company has continued to shift resources into areas with a high number of outage incidents and customers without power. To supplement the more than 500 field resources currently engaged in restoration activities, the company has continued to onboard additional resources as they become available.

Restoration Work: The company was able to restore all transmission lines that contributed to customer outages on Sunday, paving the way for restoration efforts to increase on the company’s distribution network, the system that supplies power directly to customers. While two transmission lines remain out of service in the division, they do not contribute to any customer outages. However, the company is working to restore the two lines currently out to bolster reliability of the transmission system and prevent widespread outages.
Restoration crews will focus particular attention today to the towns of Greece and Parma, where extensive wind damage occurred.

Safety and Restoration Information
RG&E will continue to provide updates throughout the event to the general public on the companies’ websites and social media channels (Facebook and Twitter). The companies also offer customers the following reminders to stay safe.

Outage Information

  • Use our mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “RG&E”. The application is free to download.
  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting rge.com .

Stay Away from Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • RG&E customers should call 800.743.1701 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact RG&E at 800.743.1701.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The company's first priorities are to respond to reports of downed power lines to keep the public safe. RG&E customers are asked to call 800.743.1701 to report downed wires. Once this vital public safety work is complete, the companies will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at rge.com and on the company’s social media pages:

  • Facebook: @RochGandE
  • Twitter: @RGandE

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About RG&E: Rochester Gas and Electric Corporation (RG&E) is a subsidiary of AVANGRID, Inc. Established in 1848, RG&E operates approximately 8,800 miles of electric distribution lines and 1,100 miles of electric transmission lines. It also operates approximately 10,600 miles of natural gas distribution pipelines and 105 miles of gas transmission pipelines. It serves approximately 378,500 electricity customers and 313,000 natural gas customers in a nine-county region in New York surrounding the City of Rochester. For more information, visit rge.com.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies – a list of America’s best corporate citizens – and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit avangrid.com.

Learn about the Iberdrola Group’s global pandemic response at its COVID-19 Hub.

 
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