RG&E’s Community Connection Events Lead to Stronger Customer Engagement

The utility held 60 events addressing customer billing needs, helping more than 4,000 customers in 2023


Customer service representatives will continue to have a presence at events throughout the summer and fall


ROCHESTER, NY — June 27, 2024 — Rochester Gas and Electric (RG&E) is delivering on its promise to better the customer service experience and that is leading to higher satisfaction levels as the Company looks to build on its community presence from 2023 to this year. RG&E held 60 Community Connection events throughout the Rochester region last year, addressing customer billing needs. Customer service representatives assisted more than 4,000 customers at those events. Customers have been able to meet with customer service representatives and advocates face-to-face at the Lilac Festival, Parcel 5 and Bivona Child Advocacy Center, and community centers.

“We recognize the importance of providing access to our customers and being able to meet them where they are,” said Vice President of Customer Service for RG&E, Christine Alexander. “We know customers appreciate the convenience of being able to speak with a customer service representative in their communities, and we want to continue to offer that as an option.”

RG&E will have a presence at events throughout the summer and fall. Community Connection events are scheduled at the Rochester Public Market on one Saturday a month through September. The Company will also have Customer Service and Human Resources representatives at the City of Rochester’s ROC the Block series, which takes place one Wednesday a month through September.

At each of these events, customers can get help with any questions about RG&E services, including billing questions and learn about resources to help manage energy costs and employment opportunities with RG&E, including temporary utility workers, analysts, engineers, and more.

Details of upcoming events are below: 

Saturday, July 6 Rochester Public Market
280 N. Union Street 		 8:30 a.m. to 2 p.m. 
Wednesday, July 10  Padilla High School
950 Norton Street		 11 a.m. to 2 p.m. 
Saturday, August 10  Rochester Public Market 
280 N. Union Street		 8:30 a.m. to 2 p.m. 
Wednesday, August 14  Aberdeen Square Park
373 Aberdeen Street		 11 a.m. to 2 p.m. 
Saturday, September 7  Rochester Public Market
280 Union Street		 8:30 a.m. to 2 p.m. 
Wednesday, September 25 Parcel 5 
285 E. Main Street		 11 a.m. to 2 p.m. 

 

RG&E remains committed to the communities it serves and will continue to have a direct presence in the community. The Company strives to provide reliable, responsive service customers have come to expect for 175 years and will work with local organizations to provide access to its programs and offer assistance for customers. 

#  #  #

Media Contact:

Node: liferay-2:8080