RG&E Releases Daily Storm Restoration Work Plan

Restoration efforts underway for Rochester divisions


Rochester, N.Y. — December 24, 2022, 7:00 a.m. — Rochester Gas and Electric (RG&E) has released its daily restoration plan for work that will be completed on Saturday, December 24, 2022. The company’s crews, working in treacherous conditions since Thursday, have been assigned to work every remaining outage-causing incident. They continue to assess and repair damage, and restoration estimates will be posted as soon as possible for areas still without power.

Crews worked throughout the night, and approximately 7,920 customers remain without power in Allegany, Cayuga, Genesee, Livingston, Monroe, Orleans, Ontario, Wayne, and Wyoming counties. 

Details of Saturday’s Work Plan Include:

Crew Information: The company has onboarded additional resources to expedite restoration efforts, with 25 additional tree crews arriving this morning. In total, more than 335 field service personnel are working across RG&E's heaviest impacted divisions to restore power.

Operational Expectations: Crews will be spread throughout the division making critical repairs as safely and quickly as possible. This will include setting poles to replace those damaged in the storm and completing repairs to transmission lines. Additionally, crews will use the daylight hours to complete further damage assessment of the most heavily impacted areas. 

For the safety of our crews and the public, the company reminds customers to please stay away from downed wires and do not approach crews. 

After Restoration 

RG&E encourages any customer without power after restoration is complete to contact the company at 800.743.1701 to report the issue and allow crews to investigate. Once every customer is restored, the company will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future, such as tree limbs on power lines or leaning trees.  

RG&E will continue to provide updates throughout the event to the general public on the company’s social media channels (Facebook and Twitter). The company also offers customers the following reminders to stay safe if power outages do occur.

 

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for RG&E. 
  • Customers can use the new RG&E mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “RG&E.” The application is free to download. 
  • Make sure that smart phones, tablets and other mobile devices are fully charged.
  • Fill your car’s fuel tank.

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • RG&E customers should call 800.743.1701 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, use our Mobile App, visit nyseg.com or contact RG&E at 800.743.1701.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The company’s first priority is to respond to reports of downed power lines to keep the public safe. RG&E customers are asked to call 800.743.1701 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system. 
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at rge.com and on the company’s social media pages:

•    Facebook: @RochGandE
•    Twitter: @RGandE

 

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