RG&E Customers Have More Opportunities to Connect with Customer Service at In Person Events

The Company holding four more events in September in Rochester region


RGE’s Customer Pop-Up events have helped more than 2,000 people


ROCHESTER, NY — September 13, 2023 — Rochester Gas and Electric (RG&E) announced another round of customer service pop-up events throughout September. Customer service representatives and advocates will continue to have a presence in the community. They will support customers by helping with billing issues, answering smart meter installation questions, addressing termination/shut- off notices, aiding with new service and vegetation management requests, and providing energy efficiency information. Limited energy efficiency kits will also be available.


A schedule of events can be found below: 

Date Time Location
September 14 4 p.m. to 7 p.m. Father Tracy Advocate Center, 821 N. Clinton Ave., Rochester
September 23 7:30 a.m. to Noon Barktober Fest at Lollypop Farm, 99 Victor Rd., Fairport
September 25 Noon to 4 p.m. Charles Settlement House, 71 Pwy, Rochester
September 30 8:30 a.m. to 2 :30 p.m. City of Rochester Public Market, 280 N. Union St., Rochester

 


RG&E remains committed to improving customer service. The Company will host customer service pop-up events with local government and community organizations across the Rochester region.

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