RG&E Conducting State and Federal Mandatory Inspections on Gas Meters

Inspections are ongoing throughout the year to support safe delivery of natural gas into homes and businesses

Part of State Public Service Commission requirement

ROCHESTER, N.Y. — August 24, 2023 — Rochester Gas and Electric (RG&E) will be in neighborhoods across the region inspecting natural gas meters that are located inside homes and businesses. This is a federal and state requirement that supports safe delivery of natural gas to homes and businesses.

There are approximately 125,000 indoor meters in RG&E’s service territory. Of those, 33,000 are due to be inspected this year. Inspectors will use a device to detect any gas leakage and complete a visual inspection for corrosion on all exposed piping up to the natural gas meter inside homes and businesses.

“Any number of issues can go unnoticed if our gas infrastructure isn’t inspected,” said Chris Hepler, manager of RG&E Gas Operations Technical Services. “Excessive corrosion, abnormal operating conditions, and leaks are just a few of the items that could pose a problem for customers and property if a meter is not inspected on schedule.”

RG&E employees and qualified contractors will perform these meter inspections. They will identify themselves and show green or yellow company identification badges before entering a home or business. RG&E encourages customers to always ask to see the ID of any employee and contractor. You can expect to see inspectors in your neighborhood Mondays through Saturdays. The inspection will take approximately 10 minutes to complete.

If you are not available or we are unable to access the meter, we will leave an informational card to schedule a second visit. If we are unable to gain access to a meter, gas service could be shut off until it is deemed safe, and customers may be charged a $100 fee. You can learn more about the inspections on our website.

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Media Contact:

Alexis Arnold
alexis.arnold@avangrid.com
585.953.3159