NYSEG and RG&E Announce New Transfer-of-Service Process
Move-in/move-out process is more streamlined and automated
Google and Apple Pay now also available for customer bills
BINGHAMTON, N.Y. — December 10, 2024 — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) today announced a new online process for move-in and move-out, also known as transfer-of-service. This is the process customers use for the start or the stop of electric or natural gas service when they move.
“The online transfer-of-service process is streamlined and automated,” said Christine Alexander, vice president of Customer Service for NYSEG and RG&E. “It is the newest feature in an array of self-service capabilities that makes working with our companies easier for customers.”
This process previously required customers to call the Companies’ call center or use the original online application, which had limited functionality. The newly redesigned process includes secure and instant ID verification, eBill sign-up, and online account creation. It’s also mobile-optimized. Click here to get started for NYSEG or here for RG&E.
The Companies also now accept Google and Apple Pay for customer bills. These payment options are easy and convenient, and secured through Apple and Google’s encryption and class-leading security standards.
These changes come as parts of a sweeping initiative to improve customer service at the Companies, including hiring in their call centers and meter reading departments, rolling out smart meters to reduce estimated billing, and an online application and job status tool for new electric and natural gas service installations. More than 900,000 smart meters have been installed across the Companies’ service areas so far.
Media Contact:
Shelby Cohen
607-788-6785