HEAP Emergency Assistance Still Available for RG&E Customers

Company extends suspension of late payment charges until April 15

ROCHESTER, NY — March 17, 2023 — Rochester Gas and Electric (RG&E) is reminding customers of payment options, budget billing, and energy efficiency programs to help manage their bills. Late payment charge suspension will continue until April 15, and the Company will not disconnect residential customers for nonpayment through March 27. Customers in arrears may receive a shut-off notice if they have not yet reconciled their bills; these notices are necessary as they enable customers to apply for emergency assistance. 

While global price volatility increased energy supply prices, bills for the heating season were much lower than originally expected. Gas bills for RG&E customers were 17 percent higher than last year. Initial forecasts predicted customers would see a 40 percent increase in gas supply price from December through March over last year. Meanwhile, customers saw an 11 percent increase in their electric bills this year, lower than the 20 percent predicted.  

"There are many variables that impact the supply price of electricity and natural gas, but the main factor that kept prices lower than anticipated this winter was related to supply and demand," said Patrick Fox, senior director of Energy Services for NYSEG and RG&E. "The Northeast experienced a much warmer winter than forecasted, leading to lower demand, and with no change in natural gas production levels, there was greater supply available for natural gas customers and electric generation, which was the main driver to lower than forecasted electric and natural gas prices.”

For more information on bill assistance or other available resources, visit rge.com/HelpWithBill.

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