Moving Help
Frequently Asked Questions
When you close your RG&E account, your online billing for that account will also be closed. You will need to activate your new RG&E account at rge.com or with your online billing service provider.
Begin your service using our secure online form and follow the instructions.
You may also call our Customer Relations Center at 800.743.2110, Monday through Friday, 7 a.m. to 7 p.m.
Stop your service using our secure online form and follow the instructions.
Avoid the need for an RG&E service call by providing us with a meter reading when you turn service off.
Still Need Help? Give Us a Call
Non Emergency Contacts
800.295.7323
24 hours / 7 days a week
800.743.2110
Monday - Friday, 7 a.m. - 7 p.m. (excluding holidays)
Emergency Contacts
Natural Gas Emergency
If you are experiencing a natural gas emergency, or if you suspect a natural gas leak, get up, get out and get away! Then call us immediately at 800.743.1702 or 911 from a safe location.
Electricity Emergency
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble, or use our online form.
If your power is out you can report it online or by calling 800.743.1701.