To report an electricity outage or get an outage update, access Outage Central. 

E-mail
E-mail your comments or questions by using our secure Write to RG&E form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)

Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702.  To report a life-threatening electricity emergency, call us at 1.800.743.1701.

Phone Numbers

      Billing inquiries, turn-ons/turn-offs, information
      1.800.743.2110

      Credit assistance, payment arrangements
      1.877.266.3492

      Self service line
      1.800.295.7323

      Hearing/Speech impaired (TTY)
      1.800.962.3293