emergency contact information
Emergency Contact

Outage and Storm Assistance (24 hours a day, every day)

For a natural gas emergency or if you smell a natural gas odor,
call us at 1.800.743.1702 or contact 911.

For a life-threatening electricity emergency,
call us at 1.800.743.1701 or contact 911.

To report an electricity outage or get an outage update, access Outage Central


E-mail

E-mail your comments or questions by using our secure Write to RG&E form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)

Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702.  To report a life-threatening electricity emergency, call us at 1.800.743.1701.

 

Phone Numbers

      Billing inquiries, turn-ons/turn-offs, information
      1.800.743.2110

      Credit assistance, payment arrangements
      1.877.266.3492

      Self service line
      1.800.295.7323

      Hearing/Speech impaired (TTY)
      1.800.962.3293