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Outage and Storm Assistance (24 hours a day, every day)

For a natural gas emergency or if you smell a natural gas odor,
call us at 1.800.743.1702 or contact 911.

For a life-threatening electricity emergency,
call us at 1.800.743.1701 or contact 911.

To report an electricity outage or get an outage update, access Outage Central

Email your comments or questions by using our secure Write to RG&E form. We will
respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702. To report a life-threatening electricity emergency, call us at 1.800.743.1701.


Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)

      Customer service (billing inquiries, turn-ons/turn-offs, energy choice) 

      Payment arrangements

      Self service line  (24 hours a day, every day). Please note that our automated services        may be occasionally unavailable during system maintenance.

      Business Customer Service

      Hearing/Speech impaired (TTY)

      Spanish-speaking customers
      Cuando tenga que hablar de su servicio de RG&E o tenga preguntas de su factura,
      llame al 1.800.743.2110. Para español oprima el 9.

Mailing Addresses

      P.O. Box 847813
      Boston, MA 02284-7813

      Customer service
      89 East Avenue
      Rochester, NY 14649

      Corporate office
      89 East Avenue
      Rochester, NY 14649


Economic Development 
Visit us online or contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.


Marketing & Sales
Contact us to learn more about our products and programs, including CA$HBACK, Energy Profiler Online, Hourly Pricing and SafeGuard Lighting.

Shareholder Services
Iberdrola USA
Website: Iberdrola USA


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walk-in offices

Our district offices are open Monday through Friday, from 8 a.m. to 5 p.m.

  • Canandaigua: 79 Clark Street 
  • Geneseo: 56 Main Street 
  • Sodus: 14 State Street
  • Fillmore: 32 Main Street


The following offices are open 
8:30 a.m. to 5 p.m. Monday through Friday:

  • 256 Waring Road
  • 89 East Ave
  • 400 West Ave

(West Ave is also open Saturdays from 9 a.m. to 12 p.m. noon).


Our Belmont office, located on 23 Schuyler Street, is open on Tuesdays and Thursdays from
8 a.m. to 12 p.m. and from
1 p.m. to 5 p.m.