Our Company 
contact us

Contact Us

We welcome your comments and will respond to your questions or concerns.


In case of an emergency

If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 1.800.743.1701 for outages or trouble.

If you are experiencing a natural gas emergency, or if you smell a natural gas odor, please call 911 immediately. Otherwise, please contact us at 1.800.743.1702.

To report an outage, click here to access Outage Central.



  • Self Service Line: 1.800.295.7323
    (24 hours/7days)
  • Customer Service: 1.800.743.2110
    (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)
  • Payment Arrangements: 1.877.266.3492

Other Numbers:

  • Hearing/Speech impaired (TTY):
    New York Relay Service - Dial 711
  • Dig Safe: 811 or 1.800.962.7962


Mailing Addresses:

  • Payments:
    RG&E, P.O. Box 847813, Boston, MA 02284-7813
  • Customer Service:
    89 East Avenue, Rochester, NY 14649-0001
  • Corporate office:
    89 East Avenue, Rochester, NY 14649-0001

Frequently Asked Questions:

  • Find your answers here.
Economic Development:
  • Visit us online or contact us at 1.800.456.5153 to learn
    more about economic incentive programs for existing commercial and industrial customers planning to
    expand or new businesses interested in locating in our service territory.
Marketing & Sales:
  • Contact us to learn more about our products and
    programs, including CA$HBACK, Energy Profiler Online,
    Hourly Pricing and SafeGuard Lighting.

Energy Theft:

  • Fill out our energy theft form here.

Property and Casualty Claim:

  • Fill out our property and casualty claim form here.
Shareholder Services:

Thoughts on our

  • Send us your comments here.


walk-in offices

Our district offices are open Monday through Friday, from
8 a.m. to 5 p.m.

  • Canandaigua: 79 Clark Street 
  • Geneseo: 56 Main Street 
  • Sodus: 14 State Street
  • Fillmore: 32 Main Street


The following offices are open 
8:30 a.m. to 5 p.m. Monday through Friday:

  • 256 Waring Road
  • 89 East Ave
  • 400 West Ave

(West Ave is also open Saturdays from 9 a.m. to 12 p.m. noon).


Our Belmont office, located on 23 Schuyler Street, is open on Tuesdays and Thursdays from
8 a.m. to 12 p.m. and from
1 p.m. to 5 p.m.