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seeing a change in your bill?

Seeing a Change in your Bill?

Cold Temperatures and Market Increases Can Impact Customer Bills

RG&E customers may see an increase in their electric bills due to ongoing low temperatures that may have increased their usage, and increases in the market supply price of electricity.

Customer bills are comprised of two components: supply and delivery. The supply portion of a customer’s bill is provided by RG&E or an ESCO (Energy Services Company) as chosen by the customer.

If a customer’s supply is provided by RG&E, the company procures supply from the market and the market determines the supply price which will vary. This winter, supply and demand have caused the wholesale price of electricity to increase significantly. These prices are passed on to customers without markup and RG&E makes no profit on supply. Recent increases in the supply price have not been caused by RG&E rate increases.

Delivery charges cover the costs to distribute electricity from its original source to a customer’s home or business. There have been no changes in RG&E’s delivery charges.

RG&E offers the following to customers to assist with managing energy bills:

  • Budget Billing: This program allows customers to keep their bill consistent on a monthly basis to avoid seasonal variations.
  • Payment Arrangements: Customers having difficulty paying their bills may qualify for a payment arrangement. RG&E customers may call 1.877.266.3492 for more information.
  • Home Energy Assistance: Customers in need of heating assistance may contact the Home Energy Assistance program (HEAP). To learn more and enroll, please click here.
  • Customer Meter Reading: Customers may choose to read their own meter every other month to receive an actual bill each month, eliminating estimated readings.