Before you select an electricity supplier (also known as an energy services company or ESCO), consider their answers to the following questions:

• What is your charge per kilowatt-hour for energy supply?
• Is this a fixed charge or does it vary depending on: market price, time-of-day or use?
• What is the length of the agreement or contract?
• Is there a security deposit, cancellation fee or other fees?
• Do you have any incentives for signing up with you?
• Do you guarantee savings?
• When will I be billed for energy supply and are your charges included in my RG&E bill?
• What procedures are in place if I have a question or a complaint with you as my supplier?