Our Company 
news release

NYSEG AND RG&E PREPARED TO RESPOND TO POSSIBLE POWER PROBLEMS FROM WIND
Companies Urge Customers to Be Prepared, Too

FOR IMMEDIATE RELEASE

Rochester, NY, February 12, 2009 – NYSEG and RG&E are closely monitoring a strong cold front that is causing destructive winds as it sweeps across the state. The companies’ crews are already responding to power interruptions that are occurring as a result of severe wind and fallen trees. 

“We are ready, additional resources are available, supplies are on hand and our customer relations centers are prepared,” said Mike Conroy, vice president – operations at NYSEG and RG&E. 

NYSEG and RG&E urge customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations; RG&E customers should call 1.800.743.1701.

NYSEG and RG&E also remind customers to stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service. 

For natural gas emergencies, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702.
Here are some additional tips:
Before a storm strikes

  • Anyone who uses life-sustaining equipment that operates on electricity should contact their utility (NYSEG at 1.800.572.1111; RG&E at 1.800.743.2110) right away. We may enroll customers in one of our critical customer programs or provide specific advice on how to prepare for power interruptions. 
  • Keep flashlights, a battery-powered radio or TV and fresh batteries handy.
  • Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)