Our Company 
news release

This is the final news release for this event

Post-storm Clean Up Continues


Rochester, NY, September 17, 2008 (12 Noon) – RG&E employees’ professionalism, dedication and dogged determination were keys in restoring power to approximately 42,000 customers whose service was disrupted when severe winds Sunday and Monday uprooted trees, dragged power lines to the ground and broke utility poles in the RG&E service territory.  Virtually all customers affected by the storm had their service back early today.

“We appreciate our customers’ patience and understanding as we did this restoration work,” said Walt Matyjas, RG&E’s director of regional operations. “Without the support we receive from our customers and from many agencies in the communities we serve, our job would be much more difficult.  We’d also like to thank the mutual aid, tree crews and contractors for their assistance.” This week’s favorable weather also was a factor in allowing crews to quickly and safely restore the system earlier than projected.

As crews conduct their final inspections of the electricity delivery system, customers who may still be without power should contact RG&E at 1.800.743.1701. Given the widespread nature of the wind and tree damage, RG&E will, in the coming days, be using a helicopter to inspect the electricity delivery system.

RG&E urges customers to avoid downed power lines. Even lines that appear dead can be deadly. RG&E customers should call 1.800.743.1701 to report downed power lines or other hazardous situations.  Refrain from removing tree debris as downed power lines may be entangled in them. Hire a professional to clear away tree debris.

RG&E is providing free dry ice and bottled water until 3 p.m. today at its facility at 195 Mushroom Blvd., in the Town of Henrietta.

After Your Power Is Restored
• If your basement or home was flooded, have an electrician check your home and have a plumbing and heating contractor check natural gas appliances before contacting RG&E to have services turned on.

• Turn on appliances and sensitive electronic equipment one at a time to avoid overloading your circuits.

• Replenish emergency supplies used during the storm.


About RG&E: RG&E is a subsidiary of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. We serve 359,000 electricity customers and 296,000 natural gas customers in a nine-county region centered on the City of Rochester. By providing outstanding customer service and meeting our customers’ energy requirements in an environmentally-responsible manner, we will continue to be a valuable asset to the communities we serve. For more information about RG&E, visit rge.com.