Our Company 
news release

Restoration Work Underway; Mutual Aid Crews Secured


Rochester, NY, September 15, 2008 (12 Noon) – Ferocious winds associated with a powerful cold front that passed through the area Sunday night through Monday morning caused widespread damage to RG&E’s electricity delivery system causing 42,000 customers to lose power.  The storm uprooted trees, dragged power lines to the ground and broke utility poles in the RG&E service territory and throughout the region.

RG&E crews began restoration work early this morning and have restored power to more than 10,000 customers. 

Damage assessment teams are in the field determining the full extent of damage to the system. All RG&E crews along with contactor line crews and tree-trimming crews are in the field.  Mutual aid crews are in transit to assist with the restoration work. 

RG&E now projects that some customers will be without service until midday Wednesday, September 17.

RG&E continues to urge customers to stay far away from downed power lines. Even lines that appear dead can be deadly.  RG&E customers should call 1.800. 743.1701 to report downed power lines and other hazardous situations. In addition, refrain from removing tree debris as downed power lines may be entangled in them.
Here are some additional tips.
During a power interruption

  • Emergency generators can be dangerous if not used properly.  If you use one, carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.  
  • Don’t use a natural gas or propane range to heat your home. Never use a grill or stove intended for use outdoors in your home.
  •  State law requires that if the traffic lights or controls are out of service or malfunctioning when you approach an intersection, you must come to a stop as you would for a stop sign. You must then proceed according to the rules of right of way, unless you are directed to proceed by a traffic officer.
  • Make sure your electric stove tops and/or ovens are off.  When the power is restored, the burners may begin heating up and could be a hazard.
  • If your basement or home is in danger of flooding, contact RG&E to turn off your electricity and/or natural gas service. Never enter a flooded basement or home until electricity and natural gas service have been turned off. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage.
  • Listen to a battery-powered radio for weather and power restoration updates.

Go to rge.com for more safety tips (click here).